Terms & Conditions

  1. This Promotion is valid on new qualifying purchases only and a purchase must be made anytime from 1st March 2021 until 31st July 2021, and shipped by end of day 31st July 2021. This Promotion is only open and applicable to the purchase of Qualifying Products with the evidence of purchase by way of an uploaded purchase invoice or receipt.
  2. This Promotion is open to the residents of UK only (Excludes NI) This offer is not open to employees of VESTEL, participating retailers, or their subsidiaries, divisions, affiliates or anyone connected to the Promotion. Please review the Qualifying Products page of vestelpromotions.com (the “Website”) to see the full list of eligible products for this promotion. Vestel reserve the right to change Qualifying Products during the promotional period, please check against your invoice date online or view all offers online to check which offers are available to you.
  3. The Promotion is only valid on purchases made from authorised VESTEL resellers unless otherwise stated.
  4. Under this Promotion and subject to the Terms and Conditions you will be able to claim back 100% of the purchase price paid, capped at the Recommended Retail Price if the Professional Display fails for a proven technical hardware fault in the 36 months following an authorised repair of your Professional Display under warranty. Last date to make a claim, is the 31st July 2024.

Taking part

  1. To be eligible for this offer you must register your device within 15 days of purchase, (last date to register your device is the 15th August 2021) visit the Website, click on the “Register” link, and enter the requested information. The first day of purchase as detailed on your invoice or receipt counts as 1 day. Your claim will be validated and if successful you will be sent a welcome email to confirm your registration.
  2. If you believe that your qualifying purchase has developed a technical hardware fault within 36 months from the date of purchase and is not considered DOA (refer to term 8), you must follow the standard repair process as set out in your warranty including;
    1. Call or Email VESTEL help desk to report the fault and arrange repair.
    2. Submit a claim within 14 days of the device being repaired by entering your unique registration number and completing the required fields including the technical hardware fault log number (Ticket Reference) which you will be provided at the time of your initial request for repair.
    3. Upload the VESTEL Service Repair Report from VESTEL or VESTEL’S authorised service provider, clearly detailing the nature of your technical fault.
  3. DOA (dead on arrival) Qualifying Products, defined as products which fail within the first 31 days of ownership are not covered under the terms of this Promotion; please contact your retailer/reseller. Endemic failure of hardware is specifically excluded from this Promotion.

General Terms

  1. Consumers who when purchasing a qualifying product have received special pricing, including but not limited to any bulk discounts from VESTEL are not eligible for this Promotion.
  2. Only one claim permitted per household, and 2 per business. Only one registration permitted per Qualifying Product purchased.
  3. The offer is not transferrable to another individual or business; claims will only be accepted from the original purchaser. Additionally, claims must be submitted by the end user customer only. You must be the rightful owner of your returned Qualifying Product. 
  4. Your reliability refund claim will not be valid unless you have the qualifying purchase repaired by VESTEL, or an VESTEL’s authorised service provider.
  5. Damage caused by the end-user, whether accidental, through misuse or abuse or otherwise; and any other fault or damage which The Promoter reasonably believes is not a technical fault is not covered by this Promotion.
  6. Support requests that are resolved via telephone or email support (Soft Fix) and or providing updated software and or firmware are not covered by this promotion.
  7. This promotion does not apply to (and claims will not be accepted for) faults or damage caused by external influence, such as (without limitation) damage caused during transit. If you receive a Qualifying Product that is subject to such faults or damage, you must immediately return it to your reseller. The replacement Qualifying Product that you receive may then be registered for this Promotion.
  8. If a claim is refused because the terms of the offer have not been met, The Promoters decision is final.
  9. Purchase price means the price paid for the Qualifying Product, excluding delivery charges and the price of any accessories, peripherals, software, options or other applications purchased with or for the Qualifying Product. VAT is excluded for VAT-registered businesses.
  10. The Promoter reserves the right to closely monitor usage of the Website, including users IP addresses, so that it may identify misuse, and disqualify applications if such application has reason to be judged in its sole discretion to believe the terms of the Promotion have been breached.
  11. The Promoter reserves the right to disqualify incomplete, altered or illegible claims. No responsibility will be accepted for submissions which have been lost, or are late, damaged, misdirected, delayed in the post or insufficiently pre-stamped. Proof of posting will not be accepted as proof of delivery.
  12. Provided that the terms and conditions of this Promotion have been met on submission of your online claim, your payment will be processed within 30 business days of validation of your claim. The Promoter will not be held liable for any charges made by the recipient’s bank account.
  13. Neither the participating retailer nor The Promoter is responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that this prevents the participant from or otherwise obstructs him/her in participating in the Promotion. Proof of sending will not be accepted as proof of receipt.
  14. The Promoter reserves the right to audit all requests to ensure that the terms and conditions of the Promotion have been met and to request additional information regarding any and all claims and supporting documents.
  15. The Promoter reserves the right to withdraw the Promotion at any time without notice.
  16. You acknowledge that you are solely responsible for the information and/or documentation, for the purpose of making cash back claim (the “Documentation”), upload, transmit, input or provide to this Website by you.  When you uploaded, transmitted, inputted or provided the Documentation to this Website, you grant VESTEL, its affiliates and subsidiaries, a worldwide, non-exclusive, non-revocable, royalty-free, transferable, sub-licensable right to promote and distribute part or all of the documentation in any media formats with any manner, including without limitation to reproduce, transmit, adapt, distribute, or otherwise use the Documentation, and all the Documentation will not be returned.  If you do not have authorization for the above right, please do not upload, transmit, input or provide Documentation to this Website. Submission of false, incorrect, misleading or fraudulent Documentation may result in disqualification from this Promotion and future VESTEL Promotions and may result in the submitter of the claim being subject to prosecution.
  17. The decisions of The Promoter in respect of any and all aspects of the Promotion will be final and binding.
  18. Contact information/mailing addresses for the Promotion:
    1. Email address for correspondence is vestelmbginfo@halopromorisk.com
    2. Mailing address for correspondence is VESTEL Reliability Guarantee, CO - Halo, Brook Green, 184 Shepherds Bush Road, London, W6 7NL.
  19. Promoter: VESTEL UK LTD, 1 Waterbridge Drive, Langley, Slough, Berkshire, SL1 6EZ -  Please do not send any correspondence to this address.



Vestel’s authorised service provider to request a repair

TADL Assist 1, The Downs Farm, Reigate Rd, Epsom KT17 3BQ

Call: Vestel Dedicated Service 0333 577 5060 and choose Option 1 – Professional Displays (DSD, IFPD, VW)







Vestel Standard Warranty

Frequently Asked Questions

Is the warranty transferable?

The warranty is the sole ownership of the original purchaser of the product.

If they move premises and leave the unit with the new owner, the warranty is not transferable.

If the product is sold on by the original purchaser, the warranty is not transferable.

Where the product has been returned by the end user and then been subjected to refurbishment & grading process the original warranty is void


When the appliance is Not Connected

If a product is reported as damaged on delivery and not connected the customer will need to go directly to their reseller for resolution

If a product is signed for as unchecked and a fault is found whilst not connected the customer will need to go directly to their reseller for resolution

If a product is connected and a fault is found this becomes a service issue and the nominated service provider will take over



The warranty cover commences on the date on which the customer purchases the products from the retailer and expires at the date stated on the policy Schedule.

The actual and sudden mechanical / electrical failure or breakdown or any part thereof is proven to be defective by reason of faulty workmanship, faulty materials which results in the sudden stoppage of the Appliance’s normal function and which necessitates repair to resume those functions, the nominated service provider will at their discretion repair, free of any charge for labour, materials or carriage and or subject to conditions provide the customer with an uplift authorisation number on condition that:

The Product has been correctly installed

The Product has been used for normal purposes only and in accordance with the manufacturer’s operating instructions

The Appliance has not been repaired, taken apart or tampered with by any person not authorised by the nominated service provider

All repair work under warranty must be undertaken by the nominated service provider or its authorised agents

Proof of purchase is available



Damage resulting from transportation, not being used in accordance with the manufacturer’s operating instructions or neglect

Cost of repairs which are made outside of the United Kingdom

Consumable or auxiliary items

Cosmetic damage and/or non-functional parts which do not affect the normal use of the product including for example cabinet trim, scratches and rust

Any loss suffered as a result of not being able to use the Product or any loss other than the repair or the replacement cost of the product

Repairs carried out without gaining authorisation may result in the cost of claim not being reimbursed

Any claim when the Product has not been maintained as per the guidance within the manufacturer’s Operation Instruction Manual

Damage caused by foreign objects or substances

Claims arising from interruption, failure, disconnection or power surge in the power supply in home

Accidental damage

Faults relating to the installation of the product

The nominated service provider reserves the right to charge for the expense of a service call if no fault has been found with the Product after they have inspected it

Claims for rectifying maladjustment or incorrect configuration or settings